Shipping Destinations

YouCam ships to all regions of Jordan. We will do our best to deliver your order fast, as soon as we verify the order information. This is subject to payment confirmation and correct delivery address details provided by the customer.

Delivery Time

Delivery usually takes 24-48 hours, depending on your region. However, the exact time depends on when we confirm your order. We process orders confirmed after 8:00 PM on the next business day. Then we dispatch them as quickly as possible.

YouCam offices are closed on Fridays and Jordan public holidays. Therefore, we process all online orders placed on those days on the next business day.

If you face any problem while shopping, please Contact us.

Delivery Cost

📦 Orders over 100 JOD: Free delivery for one parcel.

📦 If the order weighs more than 15 kg or needs to be shipped in more than one parcel, a delivery fee of 3 JOD applies to each parcel.

📦 Orders under 100 JD: 3 JOD per parcel.

📦 If the customer cancels an order after we ship it, the customer pays the 3 JOD return shipment fee.

 

Pre Ordering

A 50% down payment is required. We will notify the customer of the estimated delivery timeframe. This is based on the specific item type and its availability in local and international markets.

Queries

We will try our utmost to provide an extremely satisfying ordering and delivery process to our online customers. However, orders may be delayed due to the following circumstances:

• The shipping address is incorrect.

• The product is out of stock.

• The courier causes a delay beyond YouCam’s control.

• Order is pending a credit approval and fraud verification.

• Force majeure.

Return & Exchange Policy

Defective items: If you receive a product with a manufacturing defect, please contact us within 48 hours of delivery. We will replace the item or refund your payment, and YouCam covers the delivery cost.

Exchanges: We can exchange non-defective items within 48 hours of delivery, as long as the original packaging is sealed and unopened. Opened items are not eligible for exchange. The customer covers the delivery cost for non-defective exchanges.

Refunds: Refunds are available for defective items only.

How it works: Contact us via WhatsApp or our Contact us page with your order number and photos of the item. Our courier will collect the item from your address and deliver the replacement, or return it to us for a refund. There’s no need to visit our store.