Last updated: October 21, 2026

YouCam (“YouCam”, “we”, “us”) is a brand of Farhat Photographic Equipment and Supplies Establishment, Irbid, Jordan. We respect your privacy. This policy explains what personal information we collect when you use youcamjor.com or contact us through WhatsApp, Facebook Messenger or Instagram, how we use it, and the choices you have.

Information we collect

  • Order details: your name, phone number, email address and delivery address when you place an order.
  • Account details: your name, email address and password when you create an account. Passwords are stored encrypted and we cannot see them.
  • Messages: the content of messages you send us on WhatsApp, Messenger or Instagram, along with your name and profile details on those platforms.
  • Technical data: your IP address, browser type and pages visited, collected automatically for security and to keep the site working.

How we use your information

  • To process, confirm and deliver your orders, and to contact you about them.
  • To answer your questions about products, prices and availability.
  • To manage your account and order history.
  • To protect the website from fraud and attacks.
  • To improve our website and services.

We do not sell your personal information.

Payments

We offer Cash on Delivery, CliQ, Zain Cash and bank transfer. We do not collect or store credit or debit card numbers on our website. Payments made through CliQ, Zain Cash or your bank are handled by those providers under their own privacy policies.

Messaging and our automated assistant

When you message us on WhatsApp, Messenger or Instagram, or comment on our Facebook or Instagram posts, your replies may come from an automated assistant that uses AI to answer product and order questions. To do this, the content of your messages or comments, your name and phone number or profile name are processed by our messaging tools and an AI service provider, only to reply to you, take your order and help our team follow up. Our website itself does not use this assistant. We use information received through Meta platforms only to respond to you and to provide our services. We do not sell it or use it for advertising. You can ask to speak to a member of our team at any time.

Who we share your information with

We share only what is needed, and only with:

– Delivery companies: your name, phone number and address so they can deliver your order.
– Payment providers: when you pay by CliQ, Zain Cash or bank transfer.
– Service providers: companies that host our website, send our emails, and run our messaging tools, under agreements to keep your data safe.
– AI service providers: the content of your messages, only so our automated assistant can reply to you.
– Authorities: when required by Jordanian law.

Cookies

Our website uses cookies to keep your shopping cart, remember your login, and keep the site secure and fast. You can block or delete cookies in your browser settings, but some features, such as the cart and checkout, may stop working.

We also use cookies to record how you reached our website (for example, from Google, Facebook or Instagram), so we can understand which channels bring us orders. This information is saved with your order and is not used to track you on other websites.

Security and data retention

We use security measures such as encrypted connections (HTTPS), firewall protection and restricted access to protect your information. We keep order records for as long as needed for accounting and legal purposes, and other data only as long as it is needed for the purposes in this policy.

Your rights

You can ask us at any time to:

  • See the personal information we hold about you.
  • Correct information that is wrong or out of date.
  • Delete your account and personal information, unless we must keep it by law.
  • Stop sending you marketing messages.

To make a request, contact us using the details below. We will reply within a reasonable time.

How to delete your data

You can ask us to delete the personal information and message history we hold about you at any time:
1. Send us a message on WhatsApp at 0788028588, or email us, with the words “Delete my data”.
2. Include the phone number or the Facebook / Instagram account you contacted us from.
3. We will delete your data within 30 days and confirm by message, except order records we must keep by law.

Children

Our website is not intended for anyone under 16, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date of the last update at the top.

Contact us

If you have any questions about this policy or your data, contact us:

  • Email: [email protected]
  • Phone / WhatsApp: 0788028588 / 0790778850
  • Address: Khasawneh Center, Petra Street, Irbid 21110, Jordan